Safe trading on Cardex

Cardex prioritizes buyer and seller safety through verification, payment protection, and clear communication channels.

Payment protection

Stripe payments: All Stripe transactions are automatically protected. Your payment is held securely until the seller confirms shipment.

PayMe/FPS transfers: Cardex requires proof-of-payment uploads for manual verification. Upload your transfer receipt in the order details page after completing payment.

Never send money outside Cardex: Always use the official payment methods. If a seller asks for direct bank transfers or alternative payment apps, report them immediately.

Trust signals

Trusted seller badges: Look for verified, elite, or standard trust badges on seller profiles. These indicate sellers who have completed multiple successful transactions.

Reviews and ratings: Check seller review counts and average ratings before making a purchase. Higher ratings and more reviews indicate reliable sellers.

Power Seller / Shop Pro: Sellers with subscription badges have committed to maintaining high service standards.

Communication

Use Cardex messaging: Always communicate through the Cardex messaging system. This keeps a record of all conversations and helps resolve disputes.

Ask questions: Don't hesitate to ask sellers about card condition, shipping methods, or any concerns before purchasing.

Report issues: If you encounter suspicious behavior, scams, or receive items that don't match the listing, contact Cardex support immediately.

Shipping and delivery

Verify addresses: Double-check shipping addresses before confirming orders. Cardex is not responsible for deliveries sent to incorrect addresses.

Track shipments: Sellers should provide tracking numbers for shipped items. Monitor your order status in the account dashboard.

Inspect on arrival: Carefully inspect items when they arrive. If there are discrepancies, contact the seller and Cardex support within 48 hours.

Red flags to avoid

Sellers asking for payment outside Cardex
Listings with suspiciously low prices
Sellers refusing to use Cardex messaging
Requests for personal information beyond shipping details
Pressure to complete transactions quickly